Return & Refund Policy
Thank you for shopping with GÖSOL. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help.
1. Return Eligibility
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, your item must meet the following conditions:
The product must be unused and in the same condition as received. The product must be returned in its original packaging.
All accessories, manuals, and promotional gifts included with the order must be returned.
For hygiene and personal care reasons, used beauty tools or products that have been opened may not be eligible for return, unless the item is defective or damaged upon arrival.
2. How to Request a Return
To request a return, please contact our customer service team:
Email: gosol.official@gmail.com
Please provide the following information：
Order number
Reason for return
Photos or videos of the product (if damaged or defective)
Our customer service team will review your request and provide return instructions after approval. Please do not send products back without prior approval. Unauthorized returns may not be accepted.
3. Return Shipping
Customers are responsible for return shipping costs unless:
The product arrived damaged.
We sent the wrong product.
The product has a confirmed quality issue.
We recommend using a trackable shipping method when returning items. GÖSOL is not responsible for packages lost during return shipping.
4. Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be processed within 5-10 business days and returned to your original payment method.
Please note:
Original shipping fees are non-refundable unless the return is caused by our error.
Your bank or payment provider may require additional processing time.
5. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please provide:
Order number
Description of the issue
Photos or videos showing the problem
After review, we will provide an appropriate solution, including replacement or refund.
6. Exchanges
Currently, we do not offer direct exchanges.
If you need a different product, please return the original item according to this policy and place a new order.
7. Order Cancellation
Orders can be canceled within 24 hours after purchase.
Once an order has been processed, shipped, or fulfilled, cancellation requests cannot be accepted. Customers may request a return after receiving the order.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: gosol.official@gmail.com
We appreciate your trust and support. Your satisfaction is our priority.